Customer Testimonials

 

 

Customer service and satisfaction is what Pool World is built on. We sincerely hope your experience with Pool World has been one of excellent customer service and satisfaction. We want to hear about your experience, BAD or GOOD. Of course we are hoping for the latter.

Your valuable feedback provides an opportunity for other customers and future customers to learn more about the services that Pool World has to offer; they get to learn about your great experience! We would love to hear any recommendations on how we can improve and provide you the best possible service. 

Pool World has joined multiple online review sites to choose from or you may select the yellow button "Click Here to submit your own" and this review will be posted here on our website.

 

Store Location
Valley
North
Central
Coeur d'Alene
Store Location
Valley
North
Central
Coeur d'Alene
Store Location
Valley
North
Central
Coeur d'Alene
 

 

 

 

 

Store Location
Valley
North
Central
Coeur d'Alene
Store Location
Valley
North
Central
Coeur d'Alene
Store Location
Valley
North
Central
Coeur d'Alene

 

 

 

 

Post a Review on Pool World

 

Posted: March 07, 2014
14 years ago, while constructing our home and shopping around for a pool company, we selected Pool World of Spokane and have never regretted that decision! There were other pool companies who offered a cheaper package but, looking at a long term investment, there was one clear standout when it came to quality- Pool World. Ted Puryear & Mark Henderson helped us design THE pool that met our needs. Pool equipment and installation were first rate. In the intervening years they have stood by their product and given us great service. Since we live 2+ hours from Spokane we have phoned Pool World technicians whenever a pool question arose, they have always been very generous with their time and incredibly knowledgeable (we think they all have PhDs in chemistry.) If we were to do it all over again, we would use Pool World.
Dick & Maggie H.
Colville, WA

Posted: March 02, 2014
I'd like to thank Lance Strasser for his help in selecting a hot tub. Lance was friendly, knowledgeable and professional. Not only did Lance put us in contact with an electrician, he saw to it the the tub was delivered on time, and made operational. The whole experience couldn't have been any better. From time to time we see Lance or he will call or send a quick note to see how things are and if he can provide any additional service. When I up grade I'm going back to see Lance.
Richard H.
Cheney, WA

Posted: February 26, 2014
We decided to buy a hot tub after months of discussion and online research in the hopes that it would help take the edge off the long winter months of the Northwest. That is how we found ourselves at Pool World of Spokane. Upon entering the store, we were surprised at the number of Hot Tubs on display – and by display, I mean fully filled and operational. We browsed alone for a few minutes and then we were approached by Kevin. We did the usual song and dance –“ just looking and might be in the market for a Hot Tub”. This wasn’t our first rodeo and we wanted to have some options. Kevin did not let that deter him and over the next hour, he treated us to a first class tour of all the Hot Tubs Pool World had to offer. Kevin focused on the lifestyle with an emphasis on the health benefits of Hot Tubs. We asked for informational pamphlets, which he provided in the form of a professional brochure. We promised to get back and he took us at our word. We went home and discussed our options but essentially the decision to buy from Pool World had been made. We gave Kevin a call. At our next visit, we looked at two Hot Tubs with Kevin giving us the pros and cons of each. After settling on a hot tub, we sat down at a table to discuss financing, installment, and maintenance. Financing was easy, as we had planned for this purchase. As with any purchase of this nature there were extras thrown in, not to entice to buy but as appreciation for buying. Kevin arranged for delivery of the Hot Tub and setup, including giving us the name of an Electrical Contractor who would take care of all of those arrangements at an agreed upon price. The big day arrived and the Hot Tub showed up with a team of five to install it. Once the installation was complete to include filling we were given a complete tutorial on operation and chemical balance. That was 5 months ago. We use our Hot Tub most every day to include sub-freezing and snow days. Our winter attitude has been positive and it has provided us an opportunity to have a lot of quality time as a family. Our children love it; our family loves it, and more and more our friends show up with the swimsuit when they come over. A great decision for us made easy by Kevin and the Pool World Team. Thanks! Neil and Liz
Neil & Liz M.
Cheney, WA

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